Understanding QuickBooks Error 185: Causes, Symptoms, and Solutions

QuickBooks Error 185 typically appears when QuickBooks cannot connect to a bank account due to a need for additional information or verification. This error is often seen when trying to update online banking data, and it can be triggered by the bank's security measures, such as multi-factor authentication or identity verification questions. The error message may indicate that more information is required from the user to proceed.
Common Causes of Error 185
Several factors can lead to QuickBooks Error 185, particularly those related to security and verification protocols:

1. Multi-Factor Authentication (MFA): Many banks use MFA to enhance security. If QuickBooks encounters a request for additional authentication, such as a text message code or security question, it may trigger Error 185.
2. Bank Security Changes: Changes in the bank's security policies, such as updated verification processes or additional security questions, can cause this error. QuickBooks may require updated credentials to continue syncing.
3. Temporary Connectivity Issues: Sometimes, temporary issues with the internet connection or the bank's server can prevent QuickBooks from accessing the necessary data, resulting in Error 185.
4. Outdated QuickBooks or Bank Feeds: Using an outdated version of QuickBooks or bank feeds can lead to compatibility issues, causing the error to appear.
5. Firewall or Security Software Interference: Firewalls or antivirus programs may block QuickBooks' access to the internet or the bank's website, preventing proper data synchronization.

Symptoms of Error 185
Recognizing the symptoms of QuickBooks Error 185 can help in diagnosing the issue quickly:

• An error message stating that additional information or verification is required to access the bank account.
• Inability to update bank transactions or sync with the bank account.
• Repeated prompts for security codes or answers to security questions.
• Disconnection from the bank feed in QuickBooks.

Steps to Resolve QuickBooks Error 185
Resolving QuickBooks Error 185 involves verifying your identity with the bank and ensuring QuickBooks has the necessary permissions to access your account. Follow these steps:

1. Complete the Verification Process:
   When Error 185 occurs, QuickBooks usually prompts you to complete a verification process. This might include entering a security code sent to your phone or answering security questions set up with your bank. Follow the on-screen instructions to complete this step.
2. Check Bank Notifications:
   Log into your bank's website directly to check for any notifications or alerts that may require your attention. Some banks may require additional setup or confirmation for third-party access, which includes QuickBooks.
3. Update QuickBooks and Bank Feeds:
   Ensure that you are using the latest version of QuickBooks and the bank feeds. Updates often include fixes for connectivity issues and enhancements for security protocols.
4. Review and Adjust Security Settings:
   Verify that your internet security settings, firewall, and antivirus software are not blocking QuickBooks. Add QuickBooks as an exception to these programs to prevent them from interfering with the software's ability to connect to the bank.
5. Re-Establish the Bank Connection:
   Sometimes, disconnecting and reconnecting the bank account in QuickBooks can resolve the issue. Go to the "Banking" tab, select the problematic bank account, and disconnect it. After a few minutes, reconnect the account and complete the necessary authentication steps.
6. Clear Browser Cache:
   If you're using QuickBooks Online, clearing your browser's cache and cookies can resolve temporary issues that might be causing the error.
7. Contact Your Bank:
   If the problem persists, contact your bank to verify that there are no issues with your account or their online banking service. They can also confirm whether any additional security measures have been put in place.
8. Contact QuickBooks Support:
   If none of the above solutions work, contacting QuickBooks Support for assistance may be necessary. They can provide specific guidance and help troubleshoot more complex issues.

Preventive Measures
To avoid QuickBooks Error 185 in the future, consider these preventive measures:

• Regularly update QuickBooks and your bank feeds to the latest versions.
• Stay informed about your bank's security protocols and any changes they implement.
• Ensure that your contact information with the bank is up to date, particularly for receiving security codes.
• Use a reliable and secure internet connection when accessing QuickBooks.

Conclusion
QuickBooks Error 185 can be a frustrating obstacle when managing online banking transactions. However, by understanding the causes and following the appropriate troubleshooting steps, users can resolve the issue and restore smooth connectivity between QuickBooks and their bank accounts. Regular updates and staying informed about bank security measures can help prevent this error from occurring in the future, ensuring seamless financial management.